I have been sent another bill by Fed-Ex charging me $16.46 again for the delivery of my latest Fancy Box. I have attached the invoice. This is getting ridiculous. Is your company doing anything to solve this problem? And It is not just happening to me. Along with my fee refund, which I have to again inconveniently go out of my way to pay, I wish to cancel my subscription to the Coco Rocha box. I signed back up on May 1st or so thinking that things have changed and was looking forward to the May box, but I was wrong. Cancel my subscription and refund the amount. I want my money back. This experience is definitely not worth the hassle.
Simple, pretty concise if I say so myself. They respond with same old vague, run around courtesy that I've become accustomed to.
Thank you for your inquiry. This was a mistake made by FedEx. The customs charges should have been charged to us and not you. We have refunded you for the charges. Again I am very sorry about the inconvenience caused. Please allow 3-5 business days for these funds to appear on your card. We thank you again for using Fancy.
You're welcome? Notice nothing about my subscription being cancelled and refunded. I also took note of the fact that they put the blame on Fed-Ex. Really? Lisa at Girl Meets Box (awesome blog, please check it out) spoke with Fed-Ex and claim that the sender checked off the box that the fees are to be charged to the recipient. And the sender is....Fancy. Hmmm. Before finding that tidbit of info, I was wondering, they have been assuring Canadian customers for months that they will not be charged extra fees. So shouldn't this problem have been resolved by now? Hmm, fishy, fishy.
I also think that they must skim through emails fast or maybe not read them at all because I've had to send emails repeating my questions.
Is my Subscription cancelled as well? I want that refunded too.
I decided to just write short sentences and get to the point, hoping it would improve the situation. Their response:
Does this mean the charge from the beginning of May when I resubscribed has also been refunded? I want that money back as well. I do not wish to receive this month's box.
And yet another answer, just as vague as the last:
Thank you for your inquiry. If you cancel within 10 days of your last payment then you will automatically be refunded for the Fancy Box.
I'm beginning to think that they have a cut- and -paste approach to answering their emails. They must have a set of answers they are allowed to write.
So my response:
A simply yes or no would have been a better answer. I see that I paid May 2nd so I should be getting my money back. But I know this email will barely be read and skimmed over. This is evidenced by the numerous emails I've had to send regarding the same questions.
DO NOT SUBSCRIBE unless you enjoy hassles and crap customer service!